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Customer Care

Shipping

Handling Time

Please allow 5 business days for production, processing, and handling time for orders to be shipped out. Each piece, is handcrafted with love by one of our talented artisans.

 If you need something in a pinch, please contact usand we’ll let you know what’s ready for special order or speed.

Orders are processed and fulfilled Monday-Friday as they come in, regardless of the shipping method chosen. Orders placed on Saturday and Sunday are processed the following business day. If your order is placed on or during a major holiday, your order will be processed the following business day.

Shipping Methods & Cost

To provide our customers with the most affordable shipping service we use the USPS First Class Business Mail,  on all orders unless otherwise selected during the checkout process.

Luna & Loki Design LLC. currently ships within the Continental U.S, Hawaii & Alaska. We hope to add International shipping in the future, We cannot express ship to APO/FPO & P.O.

NOTE: Customers will receive a notification via e-mail once your order has shipped containing a tracking number.

Delivery Timeline

Per USPS
USPS First Class Mail: 1-5 business days, uninsured. USPS Priority Mail: 1-3 business days, insured up to $50.00.

 

Shipping Policy

CANCELLATIONS/CHANGES TO ORDERS

Once Orders are placed they are put in productions and we cannot guarantee changes or cancellations to orders, although we will do our best! Please review your order before it is placed to ensure accuracy. You will be notified via e-mail if we are able to accommodate your requests.
 LOST OR UNRECEIVED PACKAGES

If your package gets lost in transit, Luna & Loki Design LLC will do everything we can to assist you, although we cannot be held responsible for packages once proof of delivery is generated.

Since we cannot be responsible for delivered packages that have been lost or stolen, we highly recommend selecting a delivery address that you trust and select a shipping method accordingly.