Policies

Shipping

Order processing time 1-3 business days
Estimated shipping time 3-5 business days
We do our best to meet these shipping estimates, but cannot guarantee them. Actual delivery time will depend on the shipping method you choose. 

Returns & exchanges

We do not accept returns, exchanges, or cancellations.
But please contact us at lunaandlokidesign@gmail.com if you have any problems with your order.

Orders that are refused at delivery will only be refunded the total minus shipping and handling after the package has made it back to us. Refusing delivery can often cause a package to take 4-8 weeks to be returned and it will not have any tracking available. We do not recommend refusing delivery and have no liability over your order if you choose to do so.